New subscriber rights, from December 21st it will be easier and better
21 december 2020
From December 21, 2020, amendments to the Telecommunications Act come into force. Pro-consumer changes include the end of automatic contract renewal and remote contract termination.
Termination, withdrawal and termination of the contract in documentary form
A service provider that enables the conclusion of contracts in a documentary form is obliged to enable the subscriber to terminate, withdraw from or terminate the contract in a documentary form.
If you terminate the contract in documentary form, the service provider will notify you of the receipt of your statement no later than one business day:
1. via SMS to your contact number,
2. by phone to the landline number provided by you.
The service provider has 14 days to confirm the acceptance of the declaration on a durable medium, e.g. by e-mail, indicating:
• the name of the service being the subject of the notice,
• the date of receipt of the notice of termination of the contract,
• the date of termination of the contract.
It will be easier than ever to terminate the contract with the current service provider and use the offer of another provider. You will do it without leaving your home, and the supplier will provide you with confirmation of receipt of the contract termination.
No automatic contract extension
Until now, the service provider had no obligation to inform subscribers about automatic contract renewal. The new regulations introduce such an obligation. The service provider will inform you about the renewal of the contract no later than 30 days before the end of the period for which the contract was concluded.
If you have entered into a fixed-term contract that is automatically renewed for an indefinite period after its expiry date, you can terminate it at any time with one month's notice. During the notice period, you will bear the costs of the subscription and services covered by the contract.
The service provider will inform you about:
1.automatic renewal of the contract for an indefinite period,
2. methods of contract termination,
3. the most advantageous tariff packages offered.
Thanks to this, you will be able to decide whether you want to continue to be a customer of a given supplier or not.
Additionally, at least once a year, the service provider will be required to inform you about the most advantageous tariff packages it offers.
Data usage monitoring
The mobile service provider will be required to:
1.provide consumers with a tool enabling the monitoring of the use of services billed by time or the amount of data used or billing units,
2. notifying the consumer about the use of the service consumption limit within the tariff package selected by the consumer.
As a consumer, you gain a tool to check how many and what services you have used, including how much data you used as part of your internet access package. Additionally, you will be notified when the specified limit is used up as part of the selected tariff package.
More time to transfer your number
Pursuant to the new regulations, you retain the right to transfer your current number for a period of at least one month from the date of termination of the contract. This convenience will give you additional time to complete the formalities related to the selection of a new service provider after the termination of the contract. You will not be exposed to accidental loss of your current number.
Maintaining the continuity of the provision of internet access services
You gain the right to maintain the continuity of the Internet access service in the process of changing the service provider. The new provider will be required to activate the service for you no later than 1 business day after the end of the contract with the existing service provider. In turn, the existing service provider will be obliged to provide you with services on the existing terms until the service activation date agreed by the new provider.
This will ensure that when you decide to change the provider, you will not be left without an internet access service for a long time.
Maintaining access to e-mail correspondence after termination of the contract
In the event of termination of the internet access contract, under which the service provider has provided you with access to e-mail, the address of which is related to the provider's trade name or trademark, you may request the service provider to provide free access to this e-mail for a period of 1 year from the date of termination of the contract.