Consumer protection is our priority. We take care that the services used by consumers are provided with good quality and at acceptable prices.
We advise users on how to adapt services and offers to their own needs. We take action in order to increase the level of digital skills in the society. We educate consumers with regard to their rights and obligations. We promote responsible use of new technologies.
We intervene in individual subscribers’ cases. We conduct alternative dispute resolution procedures. We take care of service users’ safety.
We monitor radio frequencies and eliminate interference in radio and TV signals. We review the efficiency of market regulation with controls on activities of telecommunications undertakings. We assess conformity of electronic and electrical equipment placed on the market.
We support development of infrastructure and services. Through regulation we develop new models for using telecommunications networks.