Our goal is to ensure access to modern postal services. We monitor the quality and examine demand for services, identify barriers and increase accessibility of universal services.
We protect users’ interests and intervene with postal operators as well as conduct out-of-court dispute resolution procedures. We advise users on how to use postal services in an appropriate way and how to seek redress in case of non-performance of the service.
We analyse, regulate and monitor the postal market functioning and verify postal operators’ compliance with their obligations.
We cooperate with organizations and institutions responsible for the postal market at national, European and international levels.